Help with e-mail | Help with Spam | Help with uploading your web site |

Customer Support

Customer support is available seven days a week.

The following notes are intended for customers of B2B Web.

How to access your hosting control panel

Open a web browser and type your domain name into the address bar. Your web site should then appear in the browser window. This ensures that you have typed in the correct web address.

Now, click into the address bar and edit the web address to add

/admin

on the end of the web address. For example: http://www.mydomain.co.uk/admin

You will then see the following log in box

Where it says "user name" type in the user name that we advised you and below that type in the password we gave you.

The system should add your domain name into the Domain Name box. If this does not happen, type in your domain name, but do not type in "www."

Press the Log In button

You will then arrive at the Site Administrator home page.

On the left of the page is a panel headed "Menu". By clicking the links on this panel you can access the various procedures available to you as site administrator.

Managing your email

A default email address will have been created when your hosting account was created. This will use the format

username@yourdomainname.co.uk

Email can be sent directly to this address. We will explain below how you can retrive your emails.

We advise that you use either Outlook or Outlook Express to send and retrieve your emails. Nearly all versions of Windows will come with Outlook Express. You can access this package via the Start Button on the bottom left of your screen.

If you do not have either of these packages you can obtain a free email client which you can download and install, by clicking on the link below:

Thunderbird email client

We will provide technical support for this package.

You can also create other email addresses called "aliases". Email messages can be sent to an alias address and the server will place them in the in box of the default email account. You can add new aliases by clicking on the word "ALIASES" in the Menu panel, once you have logged in to your administrator account.

If you want to change your main email account before assigning Alias email addresses to it, see below.

When you have arrived at the page concerned with aliases you will see a button towards the top of the page labelled "Add an Alias".

In the box alongside where it says "Alias (max. 64 chars)", type a single word using all lower case letters and no spaces.

Where is says Forward To: select your default email account by clicking on it. Your default email address will look something like

username@yourdomainname.co.uk

Once you have highlighted the right account to send this email to, click on the button at the bottom of the form labelled "Add Alias".

If you do not want to use the default email address created when we set up the account, you can create a new email in-box, as follows:

Firstly make sure you have completely cleared the email account of all emails.

Secondly, in the Menu Panel, click on "MAILBOXES/USERS".

On the "Manager Users" page, find the tab labelled "Add User"

This will open the form to add a new user. Type in a user name which is all lower case letters and no spaces. This will form the left handside of the new email address.

Where is says Full Name, type in either the name of the person who will use that address, or the name of the business.

Where it says "Password" type an appropriate password and then repeat the same password in the box below. Make sure you write this down and keep it somewhere safe as it will not show up again in the control panel.

Ignore the box below labelled "Services" and click on the Add button.

Your new email account is now ready for use and you can now apply Alias to it if you wish.

Dealing with SPAM

Spam is unsolicited rubbish email messages. You did not ask for them, you do not want them and they get in the way of your legitimate emails. You can effectively manage spam by setting appropriate spam filters in the control panel. The control panel uses the spam filtering tool SpamAssassin™ to identify spam. Each email is evaluated against message rules that associate a content pattern or characteristic with spam. Each rule is assigned a value called a score. When the text in an email matches a rule, a score is assigned to the email. If the sum of all such scores exceeds the set threshold (low, medium, high, or custom), the message is categorized as spam. This helps to prevent unwanted emails from being sent to your computer, in the first place.

You can make adjustments to your spam settings from your control panel. To do this:

1. Log in, as administrator, to your control panel.

2. Click on "MAILBOXES/USERS" and select the username you want to change. This might be the main user name for your incoming email.

3. Click on the user name to log in at the user level. The log in box will then show you are "Working as User Administrator".

4. In the Email Box you will see a list of options. Select "Configure Spam Options".

5. The " Set Spam Tolerance Level" will initially be set to "Low". This gives the highest level of protection against Spam.

6. In the section " When spam is identified ...", click the selection button and type something into the box marked " Add Text to Beginning of the Subject :" that you can use on your computer to filter out spam from your in box. A common approach would be to type in "****SPAM****". In your OUTLOOK set up a filter to redirect income emails with this subject into the deleted folder.

7. Now look at the tabs at the top of the screen. Select the tab marked "Allowed Senders List". Then click on "Add Email". In the white box, type a list of email addresses that you know and trust, separated by a comma followed by a space.

8. You can of course add email addresses to the "Blocked Senders List" but bear in mind that nearly all spam emails have forged email addresses, so there is little point in copying addresses that spam emails appear to have come, into this box. Spammers never use the same email address twice, when sending out their rubbish.

If you continue to get lots of spam emails that are apparently sent to your email addresses's domain name but with fictitious names on the left hand side of the @ sign, this is how to deal with them.

Such emails would perhaps be sent to names that you have never set up in your email aliasing. For example,

johnsmith@blaby.net

is not an alias that I have ever set up. This address has been autogenerated by the spammers, who "mail merge" a long list of names with @blaby.net. The only email that should get through to you is that which has been sent to genuine addresses that you yourself have created. These fictitious email emails should be caught by the "catchall" system. Emails not sent to legitimate addresses should be caught by the alias "catch-all " and directed into the " site_blackhole". You can set this by logging is as Site Administrator and selecting Aliases from from your control panel menu.

How to upload your web site or download your existing web pages.

To send web pages to your hosting (uploading) or to save your web pages to your computer (downloading), we recommend that you obtain a package called FILEZILLA by click on the sentence below.

Obtain an FTP software package called FileZilla.

Once you have installed this on your computer, we can easily give you advice about how to use it.

If, however, you decide to use other FTP packages, we might find it more difficult to give you technical support on how to use them.

Your host name will be:

ftp.yourdomainname.co.uk

Your user name will be the one we advised to you.

You can also set a password but please make sure you write it down as it cannot be recovered once you have set it.

Use the File Menu and select Site manager, to set up an account on Filezilla.

or you can type control-s to bring up the site definition window.

When this window appears, click on the button labelled "New Site". Type in a name for the new site - free text - what ever you want to call it.

Where it says "Host", enter the letter "ftp." followed by your domain name.

In the box "Servertype" select "SFTP". Its is very important you select the right server type, otherwise it will not work.

Your "Logontype" will be "Normal".

Your user name name will have been advised to you by email together with your password.

Next, select the "advanced" tab.

In the boxed labelled "Default local directory" click on the "Browse" button and select the folder containing your web site.

In the box labelled "Default remote directory", type in

/var/www.html/

This most important; if this is not correct, your web pages will not load into the right place on the web server.

Now click on the "ok" button.

When you are ready, select FILE manu and then SITE MANAGER and then select the account for your web site and click on the "Connect Button".

You will then be connected to the web server. If a box pops up with n "Unknown Host Key" warning message, ok this, and select the option to trust this site. This is quite safe and you will then be connected to the web server. The warning message will appear only once on the first time you connect to the server.

You can upload files and folders by dragging them from the left hand window to the right hand window. Alternatively, you can upload files by highlighting them in the left hand window and doing a right click and selecting "Upload".

To download files, drag files or folders from the right hand window into the left hand window. Alternatively, select and right click and choose "download".

When you have finished, select the "Server" menu and then choose "Disconnect".

You can now exit from the software.

Page last edited: Wednesday, 8/9/10

Technical support

07970 680 987

quoting your user name.